Vskills Certified Workplace Communication Skills Professional (Govt. Certification) A Govt. of Indi



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What is this course about

Introduction to Communication

Theory of Business Communication
Classification Of Communication
The Purpose Of Communication
The Process Of Communication
The Seven C’s Of Communication In Verbal Communication
Universal Elements In Communication
Interaction With Social And Electronic Media

Diversity and Organizational Communication

Organizational Communication
Assumptions underlying early organizational communication
Communication Networks
Direction Of Communication
Interpersonal Communication
Communication Approaches Used In An Organization
Line And Staff Management (Lsm)
Intercultural Communication Skills
Cultural Sensitivity And Go Global
Effectiveness Of Intercultural Communication
Developing Cultural Intelligence
Improving Cross-Cultural Communication Skills
Some Examples of Cultural Diversity

Oral Communication

Oral Communication

Non Verbal Communication

Importance Of Non-Verbal Communication
History Of Non-Verbal Communication
Types Of Non-Verbal Communication
Functions of Non-Verbal Communication
How Non-Verbal Communication Helps

Written Communication

Written Business Communication
Types of Business Communication
Business Etiquettes
Modes Of Written Communication In Business Organisation
Types Of Communication Based On Style And Purpose
Keys To Effective Written Communication
The Importance Of Font Selection
How To Write A Good Business Letter
How To Write A Memo
Report Writing

Organisation Politics

Overview of Organization Politics
Political Landscape of an Organization
The Political Players
Antecedents of Political Behaviour
Method of dealing with Organization Politics

Developing Negotiation Skill

Definition of Negotiation
Preparing for the Negotiation Process
The Seven Basic Steps in Negotiation
Negotiation Styles
Attitude and Negotiation

Negotiation Strategy & Tactics

Strategies for Negotiation
Best Alternative to a Negotiated Agreement (BATNA)
Approaches for Negotiation
Types of Negotiators
Tactics for Negotiation Process
Non-Verbal Communication
Emotions in the Negotiation Process
Top Ten Effective Negotiation Skills
Group Dynamics in Negotiation
Creative Methods to solve Negotiation Problems
Value Creation in Negotiations
Giving Feedback after Negotiation
Barriers to the Negotiation Process

Emotional Intelligence

Emotional Intelligence
EQ Domains
Social Skills
Improving Perception Competencies
Using Self-management and Social Skills
Emotional Maturity
Emotional Resilience

What are the course deliverables ?

• Post registration get login credentials of your online profile
• Receive hard copy reading material, access to online e-learning LMS
• Practice on online mock tests
• Post preparation, schedule exam date and exam center from your online profile within one year of order date.
• Clear the exam and get hard copy and soft copy certificate with LinkedIn recommendation and tagging on MonsterIndia.com and Shine.com

Program Schedule

• No fixed dates.
• Prepare and appear for certification exam

Program Highlights

Benefits of Vskills Certification
• Government certification
• Hard copy reading material provided along with online content
• Single attempt of assessment exam
• Hard copy and soft copy certificate, if successful
• Tagging on leading job portals which increases the recruiter views by 10 times
• Access to online e-learning
• Lifetime course access
• Government Certification Valid for life
• Improve employability
• Certification valued and approved by Industry
• Become a part of Vskills Job centre for life
• Enriched professional experience by being a Vskills Alumni

Desired Course Seeker Profile

• No minimum eligibility
• No experience needed