What is this course about
Our Course will allow participants pass the PEOPLECERT ITIL Foundation Exam and bring positive changes in business, optimize customer experience and contribute in the improvement process of business.
What is ITIL?
Information Technology Infrastructure Library (ITIL) is the world's most widely used IT Service Management framework. ITIL gives direction to an organisation and people to utilize IT as a tool to encourage business change, transformation and development. The goal is to improve efficiency and achieve predictable service levels.The objective is to enhance performance and accomplish certain service levels. The key factor for ITIL success is vendor neutrality, Best practices and easy to understand framework. ITIL has been owned by AXELOS, a joint venture between HM Cabinet Office and Capita Plc.
ITIL lifecycle consists of 5 different stages:
? ITIL Service Strategy
? ITIL Service Design
? ITIL Service Transition
? ITIL Service Operation
? ITIL Continual Service Improvement.
ITIL framework uses Key performance indicators to measure the IT department's performance, progress, problems and also to continually improve the service.
ITIL is very flexible, scalable and versatile which makes any IT department implement these methodologies. This framework is useful to document the process, functions and roles in IT Service Management.
ITIL can be adapted and used in conjunction with other good practices such as:
? COBIT (a framework for IT Governance and Controls)
? Six Sigma ( a quality methodology)
? TOGAF (a framework for IT architecture)
? ISO 27000 (a standard for IT security)
? ISO/IEC 20000 (a standard for IT Service Management)
Benefits of ITIL certification
As more companies realize the effectiveness of ITIL management, the need for ITIL professionals is growing in many industries including healthcare and higher education. ITIL best practices are very useful to manage the business effectively. So to implement this they require efficient ITIL certified professionals. Some benefits of doing ITIL certification are mentioned below:
• Professionals will gain a systematic and professionally valued approach to best practice methodology
• Increases the ability of a professional to identify, plan and support the IT services in a business resulting in Increased productivity, efficiency and effectiveness
• Provides knowledge and helps a professional to focus on the needs of the customers and user experience rather than spending too much time on technological issues
• It improves employment prospects with good package.
• It teaches you the best practices on how to increase the business productivity effectively
• It helps to identify and concentrate on highest value activities to help the organization
Who should opt for ITIL Foundation Exam?
The ITIL 2011 Foundation certification can be acquired through self?study, online or classroom. In IT Service Management, the purpose of the ITIL 2011 Foundation certificate is to certify that you have gained knowledge of the ITIL terminology, structure and the core principles of ITIL practices for Service Management.
This certificate is primarily aimed at:
? Individuals who require ITIL framework basic knowledge and wanted to enhance IT service management in the Organisation.
? IT professionals who want to adapt ITIL in order to make service improvement in the Organisation.
It will also benefit the IT service manager, IT Directors and Managers, CIO’s, Business Manager, Service support engineers, Technical support engineers and Business Process owners. However, the ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject. ITIL?related qualifications scheme are assigned a specific credit value. Upon successful completion of any ITIL Foundation exam, a candidate will be awarded both the certification and the 2 credits.
Why Organizations adopt ITIL framework?
Business opportunities are growing tremendously. Along with the opportunities, there are so many challenges related to confidentiality, services etc. IT organisations need to be able to meet or exceed service expectations by working efficiently. Consistent and repeatable processes are key terms to improve the services effectively and efficiently.These consistent and repeatable processes are covered in the ITIL Framework. By implementing ITIL, an organisation can get clear insights on related activities.
Organisational Benefits of ITIL are:
? Improves Return on Investment(ROI) of IT
? Enhances the Capability and productivity of IT staff
? Improves the Customer satisfaction
? Implements best practices to improve IT services
? Results in better asset utilisation
? Is a paradigm to measure the performance of IT services
? It helps to enhance the delivery services
? Improves the relationship and interaction between the service providers and their customers
? Boosts the ability to coordinate the delivery of goods and services and also be able to optimise and reduce costs
? Enables the business to keep pace with change and drive business change to its advantage
• 1 Year Access
• Audio Video Lectures
• Simulated Exams
• Tool Kits
• 25 PMI PDUs for PMI Credential Holders
Desired Course Seeker Profile
Career Opportunities for ITIL Professionals:
The ITIL credential on your resume is a big bonus ITIL foundation certificate provides an indicator to a potential employer that the individual with the certification has taken the time to validate a level of knowledge about ITIL and IT service management (ITSM). A large number of Organizations are dependent on the common framework and methodologies of ITIL.. ITIL®helps to improve your financial stature or career objectives; it also gives in?depth knowledge of IT infrastructure. There is a huge demand for ITIL jobs in the market with good package. Thousands of companies and industries worldwide have adopted ITIL.