Design Thinking workshop for HR professionals

Classroom

38,350

What is this course about

Design thinking could be described as a human-centric, structured creative approach to problem solving that leads to solutions that might work better for people.
By adopting design thinking principles, HR professionals can better understand human needs and design memorable experiences throughout the employee lifecycle. Design thinking can be applied to complex problems that are difficult to decipher. Using design thinking, HR teams could transform the work cultures to become more innovative, which is likely to have a positive impact on brand and business.
By adopting design thinking principles, HR professionals can better understand human needs and design memorable experiences throughout the employee lifecycle. Design thinking can be applied to complex problems that are difficult to decipher. Using design thinking, HR teams could transform the work cultures to become more innovative, which is likely to have a positive impact on brand and business.

KPMG in India’s Design Thinking HR Practitioners’ workshop equips participants with the methodology and tools of design thinking and helps them:

Utilise these tools effectively to solve complex HR-related problems and challenges
Perform hands-on activities that facilitate understanding of the ‘design thinking mindset’
Understand core concepts of design thinking such as empathy, brainstorming, prototyping and storytelling.

What are the course deliverables ?

The six-week programme offers three days of extensive classroom training and five weeks of project work.

Course contents

Module 1 — Introduction: Learn about design thinking and designers, design principles, design thinking and other methods

Module 2 — Design thinking strategy and capability: Build design thinking strategy and capability (structure, culture, skills, process) in an organisation to define the organisation’s design journey

Module 3 — Explore: Understand employee experience lifecycle, discover challenges, interpret through empathy study, understand various tools of empathy study and perform risk assessment

Module 4 — Ideate: Generate ideas, shortlist a workable solution

Module 5 — Create: Develop prototypes of a big idea, get constructive feedback

Module 6 — Evolve: Track success and scale the solution, perform financial analysis of the solution and risk assessment.

 

Program Schedule

Duration

Three-day, classroom-based training
For home study — approximately one to two hours per day

Location: Mumbai
Training Date: 31st January, 1st & 2nd February 2019

Program Highlights

After successfully completing the course, participants should be able to:

Apply design thinking concepts in various HR scenarios
Work in a team to visualise and design a possible new service/experience and assess the market, business and merits/demerits of the concept
Listen to the end users and different stakeholders; empathise to understand hidden/latent needs
Evaluate financial viability of a new product or service
Measure risks involved in design assessments
Learn effectively with instructor-facilitated methods and tools which include case studies, individual and group assignments, spot quizzes, field visits, warm ups, icebreakers, videos and role plays.
Participants will also be awarded with a certificate of completion by KPMG in India. Certificates will be issued within 30 days of successful completion of the course.

Desired Course Seeker Profile

This course can be attended by all HR professionals who want to transform their approach and develop a human-centered, creative problem-solving mindset.