Certified Performance Manager



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What is this course about

 Planning to Manage Individual and Team Performance
Benefits of Performance Management
Using a Performance Management System
Establishing Expectations
Measuring and Developing Performance
Setting Performance Targets
Monitoring Performance
Analyzing and Responding to Performance Gaps
Managing Underperformers
Appraising and Rewarding Performance
Rating Performance
Appraising Performance
Practice: Conducting a Performance Appraisal Meeting
Rewarding Performance

What are the course deliverables ?

• 6 months course access is provided Process
• Post registration get login credentials of your online profile
• Get access to online content and practice test


Program Schedule

 • No fixed dates.
• Prepare and appear for certification exam

Program Highlights

 Do you know if your team's goals are consistently being met? Or if the individuals in your team are performing at their peak? Using a performance management system is vital to help ensure that the performance of individuals and teams produces the desired outcomes for organizational success. Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale. The first course outlines the five components of a performance management system: planning, monitoring, developing, reviewing, and rewarding.

It then explains what you need to do in the planning phase. It shows you how to recognize critical success factors and develop key performance indicators based on these. Then it guides you in collaborating with employees to create role profiles that can generate meaningful performance agreements. Having established performance expectations, you will now have a basis for implementing the other components of the performance management system. The second course shows you how to monitor and improve your employees' performance using a four-step process that covers setting targets, collecting the necessary information, analyzing that information, and responding to performance gaps that appear. It first helps you identify appropriate targets and standards against which you can measure performance.

It then introduces different ways of collecting the relevant data and shows you how to analyze the data and decide on appropriate action. Finally, the course presents a technique for dealing with underperformers in a positive and collaborative way. The third course shows you how to rate employee performance objectively by applying a five-category rating scale. It then describes some strategies to prepare yourself and your employee for an annual appraisal meeting. Next, it instructs you in how to conduct such a meeting and gives you an opportunity to practice. Finally, it outlines principles for developing effective rewards and presents a technique you can use to link compensation to different levels of performance.

Desired Course Seeker Profile

 Managers, supervisors, and team leaders who need to manage performance on an individual and team level

• No minimum eligibility
• No experience needed