Zonal Managers in Telecom Sector

2COMS Consulting Pvt. Ltd.
  • kozhikode
  • 18-23 lakh
  • 8-13 years
  • Views
  • 12 Oct 2016

  • Sales/ Business Development/ Account Management

  • FMCG/ Foods/ Beverages
Job Description

Directing zonal operations (including associated branch) to grow customer and revenue market share
Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Essence of Role Key Accountability % of time
1 Sales Deliver overall Customer Market Share (CMS) target for the zone
Achieve targeted net adds for all products (voice prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc) 50%
2 Revenues Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target across all products and channels
3 Budgetary control Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level
4 Customer Service Manage overall customer satisfaction and revenue churn targets across different customer segments 20%
5 Marketing Ensure higher visibility by executing communication and branding activities, in coordination with the circle team 5%
6 Collection Bad debt management
Collection infrastructure/ reach enhancement 5%
7 Network Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues
Coordinate with the network and sales team to improve utilization of LUS 10%
8 People Manage changes in business, organization, people to ensure continuity and smooth operations
Coaching, mentoring and retention of on-roll team members
Management of off-roll employees and agencies (in CS, C&C, Sales) 10%

Role Dimensions
Financial (Limits / Mandates etc.) Non-Financial
Ownership of revenue and sales targets at the zone
Manage SAC (controllable components), Personnel and G&A budgets Monthly reviews and plans of all functions
Team conflict resolution
Regular updates to the S&M at the circle
Age criteria: upto 38 years only

Competencies/Skill sets for this job

Telecom Revenue Sales Budgets Market Share Operations Non-financial

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About Organisation

2COMS Consulting Pvt. Ltd.