Vice President - Healthcare Capability Manager with Leading ITES MNC

2COMS Consulting Pvt. Ltd.
  • Chennai
  • 22-35 lakh
  • 14-20 years
  • Views
  • 06 Oct 2016

  • Senior Management-Operation

  • BPO/ ITES/ Call Centers
Job Description


Act as the Subject Matter Expert for Health Admin and Care Management offering (both Lines of Business preferable) for the Company's global Health Industry outsourcing portfolio.
Must bring in deep domain expertise, thought leadership, understanding of current & future trends of the insurance industry
Able to leverage domain to identify/recommend latest technology platforms to take
Insurance offering to the next generation in Outsourcing journey
Drive globally service excellence and client value through analytics, best practices, quality principles, best in class technology and tools, process and productivity benchmarking
Design, build, deploy and maintain standard delivery solutions/methodologies
Assist Solution Architects in the deal shaping process preferably achieve the standard solution
Work with delivery leads, account management and operational excellence teams
Provide monthly progress reporting to stakeholders, coordinate and promote effective cross team-working
Participate in identification and selling opportunities of new/existing clients
Largely individual contributor role

Basic Qualification

MBA/ Engineers/ Masters
Exceptional communication skills verbal / written
Strong client presence
Ability to work with senior stakeholders in delivery, OADM, client
Must have worked in BPO industry with leading players and managed international clients
Past experience in BPO operations / solutioning desirable
Must have 14 to 20 years of total experience and 7-10 years of relevant experience (current exp.)


Job Requirement

Is a Subject matter expert for Health Admin and Care / Health Management functions
Deep exposure and knowledge of Health Payer Services
Deep understanding of process requirements
Regulatory requirements
Leading practices
Exposure/good awareness of Health/Care Management and Pharmacy Benefits Managers Services
Exposure / awareness of Provider Revenue Cycle Services appreciated
Should have worked in multiple areas of Health Payer/PBM Operations, Service Delivery, Analytics and Reporting etc.
Exposure to multiple Health Payer Organizations required (global exposure preferred)
Exposure to multiple Health PBM Organizations preferred (global exposure preferred)
Has the ability to leverage industry and domain knowledge to drive delivery excellence (best practices, quality principles, best in class technology and tools, productivity, analytics)
Special focus on driving analytics, client business value, process benchmarking and productivity improvements across global portfolio
Is able to work with multiple stakeholders e.g. delivery leads, account management, clients and operational excellence teams
Has engaged directly with Clients (CXOs and Senior Executives levels preferred)
Has done solutioning/consulting

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About Organisation

2COMS Consulting Pvt. Ltd.