Accountable for overall direction of multiple, large, complex operations, functions or projects, which may contain significant scope, ambiguity, risk & geographical diversity.
Accountable for high-level external/internal client satisfaction.
Responsible for fulfillment of contractual obligations/overall completion of deliverables
Responsible for delivery to agreed service levels, and defines key performance indicators/project milestones.
Develops new approaches and processes, which contribute both to step-change improvements in current area, and to business growth/efficiency in wider organization.
Responsible for communication of strategy/ initiatives/high level performance metrics.
Accountable for day-to-day budget management and reporting processes. Has major input to budget setting/financial proposals and reviews, and may set budget.
Maintains dialogue with client and/or the company senior management to ensure that contractual/financial targets are met.
Responsible for the management of quality/ business process excellence in sphere of influence.
Provides leadership and direction to total management team within a significant part of the organization or across multiple /large project teams.
Responsible for recruiting and ensuring the continuous development of the senior management team, including formal evaluation of direct reports.
Accountable for the integrity of key human resource processes including career development, salary review, resource approach and performance management.
Reviews and develops organizational structures to support business needs.
Demonstrates comprehensive understanding and application of all relevant the company policies, procedures and operational frameworks.
Possesses strong business and industry acumen, and uses this knowledge to initiate and/or develop client relationships and contribute to contract negotiations, in conjunction with Partner