Responsible for the service & support of our corporate backup and Storage devices within the Distributed Storage Services environment. As part of the service & support function this position delivers a high quality of service that relates to EMC Avamar, Data domain Storage unit technologies that our business partners use to manage/support their business 24/7 worldwide for our end customers.
Some of the various tasks that this position is responsible for include but are not limited to:
Break/Fix 24/7 shift and On call rotation assignments
Storage Infrastructure Management
Problem Ticket Management
Service Request Management
Change Control Management