We have an Urgent job Opening going on in Kolkata for Senior Systems Engineer/Lead Systems Engineer level.
good knowledge of the Noble Systems IP based Unified Contact Center Solution, preferably Noble Certified and having at least 2-5 years of relevant work experience.
Educational Qualification: A Bachelor Degree in Engineering, preferably Electronics & Telecommunications.
Must be ready to work for 24*7 shift.
Experience: 2-5 years in providing support or managing Noble Systems IP based Unified Contact Center Solution.
Supporting other components of the VoIP infrastructure Sonus SBCs, Cisco Routers, Audiocodes Mediant VoIP Gateways, etc.
Monitoring performance, diagnosis and troubleshooting of technical issues;
Liaising with the vendor in order to ensure timely support in implementing new features, resolution of issues and maintenance of the system;
Working with the Telecom and MPLS Service Providers on provisioning of services, implementation of call routing strategies, monitoring of performance, diagnosis and troubleshooting of issues;