Provide 3rd level technical support, guidance and direction for NetApp products
Analyse and resolve or escalated problems.
Ensure integrity of supported environment.
Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
Manage and resolve problems identified by sys admins or monitoring software
Work with change and problem management tools
Hardware /software fault detection and vendor liaison
Liaise with customer accounts as required
Analyse and resolve escalated problems within target.
3+ Years of experience Required
Has applied knowledge in the Administration of Solaris/AIX or Unix systems in a large commercial environments
Has applied knowledge of DAS, NAS, SAN,
McData Fibre Channel Switches, Brocade Swiitches
Provide recommendations to improve the storage infrastructure, and address/lead critical issues and root cause analysis
Proven track record in the implementation and execution of documented support processes and can direct others in same.
Has applied knowledge in the administration of windows NT/2000 or Linux systems