Cisco Voice

Ikya Human Capital Solutions Pvt Ltd
  • Chennai, Noida
  • 10-15 lakh
  • 4-9 years
  • Views
  • 04 Oct 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Job Description :

Ability to analyze, configure and troubleshoot large Cisco voice networks
Developing technical skills and knowledge, advancing beyond the fundamentals in at least one area
Effective planning, prioritization and organizing skills
Drive for continuous learning, results orientation and teamwork
Utilization of an increasing understanding of TAC and Cisco Services goals, objectives, and business to guide activities
Promotes collaboration among team members
Ability to manage crisis situation
Solves product and network problems of moderate complexity
Drive for continuous learning, results orientation and teamwork
Acts as a focal point for account network problem resolution. Is a technical expert in more than one area
Effectively utilizes lab setups to debug broad and complex problems
Submits complete and correct DDTS reports in area of expertise with collaboration and supervision
Solid foundation in IP network communications protocols
Essential elements (technic (1.) Incident Management + Change Management (Planning & Execution)
On - call Escalation
Ticket Quality
Process adherence & Security compliance
Customer feedback ( Appreciations, CSAT survey results)
KB preparation and review, Knowlegde sharing & documentation
Root cause analysis / Problem Management + Capicity / Architectural Management


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