UK Payment SME L3 in IT MNC

2COMS Consulting Pvt. Ltd.
  • Chennai
  • 15-20 lakh
  • 8-12 years
  • Views
  • 06 Oct 2016

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

L-3 Support SME role within platform to support Incident and Problem Management and is accountable for driving the end to end technical resolution of Severity 1 and code Red incidents and the identification of their root causes. Working with incident management , L3 SME will typically:
Work to minimize time required to restore impacted service
Operate on a 24 x 7 basis until failure risk is eliminated and exit criteria has been satisfied
Direct other resources (L2 SME) towards identifying and resolving the incident
Support SD in the management of infrastructure related incidents to accelerate resolution and minimize impact on internal and external customers.
Work with teams to establish root cause analysis of problems / incidents
Document and communicate lessons learned to support learning and drive continuous improvement

Primary Skills

UK Payment Industry Knowledge
Expert in in WMB/WMQ, WTX from development as well as infrastructure perspective
Deep architectural , design and build understanding of Applications
Deep understanding of LBG Payment landscape
Secondary Skills
Oral Communication
Stakeholder Management skills
Analytical Skills

Key Accountabilities :

Understand technology impact and the solutions needed
Lead the overall incident recovery, identify fix or workaround measures and provide clear guidance on the technical direction of recovery
Take ownership for all technical actions assigned to platform during an incident
Provide stakeholder updates in a timely manner and drive root cause analysis on 24 x 7 basis
Communicate with business incident SD teams, Service Management and ensure all incident document is updated

Competencies/Skill sets for this job

System Administrator L3

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About Organisation

2COMS Consulting Pvt. Ltd.