Sr. Manager / GM with Leading ITES MNC

2COMS Consulting Pvt. Ltd.
  • Mumbai
  • 10-15 lakh
  • 8-18 years
  • Views
  • 06 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Main Accountabilities:

Accountable for a deal/contracts function
To ensure availability of resources within the team and effective management of the team
To monitor & evaluate the performance of the team in all areas
To ensure that results are in accordance with agreed metrics and the operating plan
Define the standards and reusable approaches within a broad operational framework. Initiates and designs-in business process excellence improvements.
To participate in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
Accountable for ongoing maintenance of effective client service relationship in area of business and all towers as well, by acting as first point of contact for client representatives.
Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development
To assist the team members in resolving problems.
To cooperate with the other Supervisors , Team Leaders and Service Management team to improve the procedure with the aim to deliver the higher quality service
To ensure quality systems are built in to all production processes & that quality product & service is provided to all customers both internal & external
To identify, implement & manage process & facility improvements & modifications
To develop and implement a continuous improvement programme to increase productivity, efficiency & reduce costs
Required to interpret day-to-day business objectives and preparation/execution of operational practices/work programs

Key Responsibilities:

Manage and continue to build the operations that will support Client deliverables and the company objectives & priorities .
Manage any future transitions from the Clients
Manage relationships with Finance and business leaders in the different Client business units across the globe Operate as a trusted advisor to the business.
Overall responsibility to budgeting and financials management of the deal
Play an integral role in continuous improvement of reporting processes
Developing relationships with the business and ensuring your span adds maximum value
Manage ad hoc project work of Client and the company
Responsible for the timely and accurate delivery of service levels . This includes responsibility for the delivery various Reports internal + to clients .
Responsible for resource management and on-going grooming of the resources in the span
Demonstrate strong Customer Service ethic in the team through active communication, regular updates & meetings.
Develop leaders and teams that can shoulder high levels of responsibility by coaching, mentoring and motivating.
Identify capability gaps & ensure that the resources required to bridge the same are provided.

Qualification criteria:

CA/ ICWA or MBA (Finance) with strong domain knowledge.
8- 18 of experience in a reputed company.
Should have experience in leading large multifunctional teams in the Capital Market/ Investment Banking / financial services domain
Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment.
Would have worked for a multinational organization where s/he would have worked with colleagues internationally, would have traveled and worked internationally
Exposure/knowledge of retail brokerage operations is preferred.
Global experience desirable
Should have worked in a process driven environment
Good communication and presentation skills
Senior leadership interaction skills
Strong relationship management skills

Qualities Required:

Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
A natural forward planner who critically assesses own performance.
Mature, credible, and comfortable in dealing with senior big company executives.
Reliable, tolerant, and determined.
Empathic communicator, able to see things from the other person's point of view.
Well presented and businesslike.
Sufficiently mobile and flexible.
Keen for new experience, responsibility and accountability.
Able to get on with others and be a team-player.

Competencies/Skill sets for this job

Operations Retail Brokerage Operations

Job Posted By


About Organisation

2COMS Consulting Pvt. Ltd.