Senior Manager - Black Belt

Corporate Access
  • Delhi
  • 10-14 lakh
  • 6-9 years
  • Views
  • 26 Apr 2017

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; this involves gathering client requirements for building QA plan, supporting migration team for implementation of QA plan for new client processes and ensuring consistent delivery on QA program

Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting

Supporting in development of process improvement and innovation strategy for client business,

Planning and execution of projects; managing process improvement program for client engagement(s)

Act as business interface for client transformation teams, The Company Innovation and Transformation teams, for process improvement and innovation projects

Build relationships with key business leaders and other stakeholders to drive improvements

Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking

Train / Mentor leadership on quality tools and concepts and mentor GBs and BBs

Business development in select areas; support in RFP, RFI responses from quality perspective


Candidate Profile

Minimum 6 years of total work experience with at least 2 years of relevant in BPO / ITES industry

Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)

Minimum 1 year in current role / assignment

Excellent education pedigree

a. Undergraduate degree in a quantitative discipline is a must (Engineering, Statistics etc)

b. MBA preferred but not essential

Exposure to multiple client environments

Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders
Evidence of problem solving analytical mindset and comfort with business ambiguity

Excellent oral communication and presentation skills

Superior written communication skills

Willing to work in 24X7 environment that may require working in the night as per client business hours

Work on the leading edge of the wedge industry solutions.

Work and learn in a cross functional environment as Process Excellence team cuts across global insurance carriers

Ample opportunities to engage with the company leadership as you work on high priority projects.

Our monetary compensation is amongst the best in the industry, at each level, and linked to merit


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Corporate Access