Senior Manager - Quality (opex) with Leading ITES MNC

2COMS Consulting Pvt. Ltd.
  • Chennai
  • 10-16 lakh
  • 8-13 years
  • Views
  • 17 Nov 2016

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Current role must be in Operational Excellence, Quality from BPO/ KPO/ITES industry background

Must be Black Belt/ MBB certified

Experience: 8years+

Around 8 yrs of minimum overall experience

Black Belt certified with good knowledge of Lean practices

Must have directly led BB projects

Strong Knowledge of Quality Principles and Techniques essential

Needs to have worked in a BPO Operational Excellence (or similar) function /operations

Certification in Lean and other quality practices added advantage

Strong ability to influence

1. Drive Improvement projects on processes to improve

a. Productivity

b. Improve SLA performance

2. Be responsible for the Operational excellence Framework for one/multiple deals or a towers/Site

3. Interact with client/ internal stakeholders to drive and influence improvement objectives

4. Lead global projects in OE

5. People manager for a team

6. Acts as a mentor to Six Sigma and Lean projects for his influence

Competencies/Skill sets for this job

Operational Excellence Six Sigma

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About Organisation

2COMS Consulting Pvt. Ltd.