Senior Manager - WFM

2COMS Consulting Pvt. Ltd.
  • Pune
  • Confidential
  • 7-12 years
  • Views
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description


Responsible to meet all internal & external client expectations.
Front end all WFM reviews / meetings / calls internal & external for the aligned business
Responsible to meet budget planning assumptions including SU, Revenue/FTE, Bench by process.
Responsible for resource up-skilling, backup planning & people management for the aligned resources
Should promote & lead process optimized projects for hard & soft savings
Hiring and training WFM personnel on WFM tools and standard WFM Practices
Administration of communication to and from Clients (internal & external) and other support departments
Responsible for maximizing efficiency and occupancy while meeting service objectives
Perform other duties and assignments as directed

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2COMS Consulting Pvt. Ltd.