Senior Manager - Transitions with India's Leading ITES MNC

2COMS Consulting Pvt. Ltd.
  • Delhi
  • 10-15 lakh
  • 8-13 years
  • Views
  • 06 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

OVERALL PURPOSE OF JOB

Solution Designing

End to end onsite migrations

Must have experience as a Transition Lead

Must be involved in costing, budgeting, feasibility, pre-transition phase till post transition, (the project goes to a steady state)

Candidates having experience into non-it transitions (BPO transitions)

Responsibilities/Authorities

Proposal development related:

Lead the off-shore effort to provide timely, high quality responses to various Request for Information (RFI) and Request for Proposal (RFP)

Providing specific inputs on aspects of off-shoring work (such as costs, organisation structure etc), to the onshore Deal team

Coordinating with operations and support functions (such as HR, Technology etc) to ensure that their views are incorporated into the proposal

Ensure eSCM compliance for all pre-delivery activities

Identify means of improving our proposal development activities

Transition related:

Involved in solution planning for deals

Lead OE efforts of deals

Project manage the transition into the BPO delivery centre to ensure a smooth and successful transition

Ensure that the transition is completed within the allocated budgets and time-frames

Work with various functions of the BPO centre like Finance, HR, IT etc to ensure operational set-up of the deal

Identify means of improving our transition processes

Client facing activities:

Manage client site visit programs, especially during pre-sales and transition periods


Ensure creation of supporting documents such as case studies

Work with deal teams to identify and train presenters to be involved in floor visits

Others:

Define and create common processes and procedures for Client Services processes relating to Sales, visits, costing and transition

Work with other functions in order to improve functioning of the AFS organisation, such as operational excellence initiatives, cost reduction etc

Lead centre-wide initiatives in identified areas

Summary

Domain specific background in F&A, Procurement etc. is a good to have skill however not mandatory.

Experience in managing Project Plans.

Experience in running Minutes of the Meeting (MoM).

Experience in management of one workstream or multiple workstreams.

Candidates should have been involved in atleast 4 to 5 transition projects with complete visibility to the various functions.

Candidates should fundamentally strong with their project management basics and techniques.

Experience from due diligence to the steady state..


Competencies/Skill sets for this job

Transitions

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.