. Management of healthcare Services delivery based on best practices that focus on the people, process, technology and information perspectives in accordance to Service Level Agreement
. Creating retention strategies, mentoring and coaching leads, individuals and promoting their growth
. Managing resource performance review and setting up of communication channels across horizons of the organization structure.
. Working on ICD 9 to ICD10 conversion/transition.
. Analyze existing systems and processes to identify gaps and opportunities for cost/or quality improvements.
. Partnering with the Senior Leadership in planning and execution of changes related to the existing operations, systems and procedures and taking those to the next level as per client's expectations.
. Mapping client's requirements and coordinating in transitioning and implementing processes in line with the guidelines specified by the client.
. Implementing quality improvement measures for continual improvement in the services, ensuring higher customer satisfaction matrices.
. Establish productivity standards and ensure levels are met
. Conduct regular training and mentor the team leader/account leads and team members to develop their knowledge and skills.
. Coordinate with other functions such as Human resource, Admin, Finance and Technical support to ensure hassle-free operations.