Work on complex incidents, problems and changes within the Operational environment.
Manage, lead and prioritise a team of Security Analysts working in a operational environment, provide level 3 operational support and own achieving SLAs for agreed service metrics
Provide leadership and training to technical support staff including mentoring of 2nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation.
Carry out Security Solutions Technical Consultancy in support of customer project work.
Have the ability to maintain a lab environment for training, testing of new services and support of customers.
Form an integral part of a 24 hour support rota to provide 24x7 support to the designated customers
Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects.
Attend meetings on behalf of the team and line manager.
Ensure full awareness of the need to safeguard sensitive customer information at all times
Produce and support Firewall polices and function configuration builds to allow implementation of customer projects
Skiils required - Should have the knowledge in the following skill
SOC General Skill Sets
Firewall - Checkpoint /Cisco ASA/Juniper SRX or Net-screen/Palo Alto
Proxy - Bluecoat/Zscaler/Cisco WSA
Malware Scanning- Scansafe
Project Specific requirement
Primary Skill -Checkpoint / Fortigate Firewall (Mandatory any one)
Secondary Skill - Cisco/Netscreen/Bluecoat (Any one)