Regional Manager - Customer Service (only Female Candidates)

IRIS Corporate Solutions Private Limited.
  • Delhi
  • 15-16 lakh
  • 7-12 years
  • Views
  • 16 Nov 2016

  • Operations

  • Internet/ ECommerce
Job Description

- To be responsible for execution and implementation of Company's Customer Care Objectives by contributing Customer Care recommendation and information to strategic plan and reviews; preparing and completing action plans, implementing Customer Care standards, resolving problems; completing audits; identifying customer care trends, determining system improvement and implementing change.

- Handling all major key Customers and maximize Customer Satisfaction through continuous improvement in

- Customer Care Processes and systems based on Customer feedback analysis.

- Monitor to increase the delivery strike rate of the Customer Care Centers

- Increase the monthly revenue of the key Customers

- Supporting and collecting the outstanding payment from the Customers

- Share timely and accurate monthly MIS reports with the Senior Management Team.

- Monitor the performance of Customer Service at Delivery Centers of the entire Region.

- Monitor and develop the performance of Call Centre Team

- Monitor and provide periodic feedback and counselling to Customer Care team for continuous improvement of their functional efficiency

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