QA/QC Manager for Black Belt in Shipping & Logistics with MNC

2COMS Consulting Pvt. Ltd.
  • Pune
  • 14-15 lakh
  • 10-15 years
  • Views
  • 06 Oct 2016

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Driving quality deployment in the vertical
Driving customer Impact Projects
Driving Six Sigma and Lean Deployment
Driving QNS for the aligned area
Driving SLA adherence / Customer CTQ & ensuring all parameters are met and corrective and preventive actions are taken
Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores
Driving inputs from VOC/ CSAT / NPS for improvements
Contribute and present in client/customer reviews/meetings
Adhere to compliance to Quality standards (ISO)
Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQCs)
Follow appraisal and feedback mechanism
Driving Continuous Improvement projects
Initiate and best practice sharing across the team
Driving people development by aligning to the Quality DNA program
Driving culture of data based decision making

Competencies/Skill sets for this job

QA QC Six Sigma Quality Deployment Continuous Improvement

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About Organisation

2COMS Consulting Pvt. Ltd.