Process Improvement Consultant - Blackbelt

Ikya Human Capital Solutions Pvt Ltd
  • Hyderabad, Visakhapatnam
  • 10-15 lakh
  • 5-10 years
  • Views
  • 15 Sep 2016

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives
Act as trusted advisor to customers and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio
Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo
Identify and recommend innovative solutions that are infused with emerging improvement trends and solutions while tempered with common sense
Working across regional and local teams to ensure commonality of understanding and objectives
Revisit projects post deployment on regular basis to validate business
Desired Profile The Ideal candidate should have experience in identifying and leading blackbelt projects till closure in a captive or 3rd party banking BPO. At least 6 years of total experience with 2+ years of strong experience in leading black belt projects. Good stake holder management skills and project management skills are mandatory.
B-School graduates with 4 years of total experience can be considered if they come with relevant experience.


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