Evaluate the business and competitive landscape, understand the current product and customer needs, and craft product goals and strategies
Use website analytics and customer feedback to understand the current website experience to identify opportunities for improvements
Drive policy changes and returns reduction activities that ensure the best customer experience and cost for Amazon returns
Drive product development efforts including writing complete and detail-oriented product requirements documents and ensure clear communication of those requirements to the business, design, usability and development teams
4+ years of experience delivering solutions
Bachelors degree in Engineering or a quantitative discipline
Expert knowledge of Microsoft Excel and proficiency in SQL and data mining
Proven track record of taking ownership and driving results on technical projects
Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously
Experience developing user experience goals, stories and requirements that can be used to create self-service support product specifications
Collaborating with design, engineering, usability and program management teams both within customer service and across the company to test and launch self-service returns features accessible anywhere and anytime.
Driving definition of scope and manage business case development and approval, requirements gathering/creation, prioritization, design review, and launch readiness of new self-service experiences.
3-6 years of experience
MBA from premier B School (MUST)
Experience managing consumer-facing products in e-commerce
Experience with agile or other program management methodologies
Product development experience (including C++, Java, XML, messaging protocols, and Web Services)
Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables.