Analyze and maintain all Client Service Level Agreements.
Responsible for expense management.
Responsible for selecting, training, developing, and managing performance of professional.
Candidate should currently working for past 1 year as Operations Manager.
Should have experience in Voice process and driving C-Sat and NPS as deliverables.
Should also have some experience in driving up-selling in the process.
Minimum experience of 7 years with 4 years of minimum experience in BPO industry.
Current span of control should be 70 associates (minimum) or FTEs.
Shift timings will be US shift.
Should have an experience in Financial service process or in an outbound process.
Should not be from an IT or Collections profile.