Responsible for managing overall operations.
Candidates must be flexible with rotational shifts
Candidates from F&A/ Pharma/ Publishing/ Technical Support domains WILL NOT BE CONSIDERED FOR THIS ROLE
4-10 years of experience into BPO/ITES/KPO operations
Current designation must be Asst. Manager / Deputy Manager/ Manager
Must have worked in Insurance/ Mortgage/ Claims/ Sales process/ Customer Services/ Customer Support process
Must have very strong PEOPLE MANAGEMENT skills
Must be completely versed with Operational Metrics, SLA Management, KRAs etc..