Lead - Voice / Video Calling Services

Ikya Human Capital Solutions Pvt Ltd
  • Mumbai
  • 15-30 lakh
  • 11-21 years
  • Views
  • 15 Sep 2016

  • IT/ Information Technology

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Provide suggestions for corrective actions for any performance degradation in the Voice Services
Analyse degradation in service dials and generate work instructions to the respective teams in NOC and Performance Optimization and follow up for closure
Support Service Manager in operational readiness of the operations organization for the launch of new services
Support Service Manager in providing improvement recommendation on the service model to NP&E & Product/Marketing teams
Support Service Desk in resolving any issue escalated by Customer Care team
Support NOC teams in Problem Management with respect to IMS based Voice Calling Services
Interact with Customer Care for any notification to a group of customers related to IMS based Voice calling Services through Service Desk

Competencies/Skill sets for this job

Operations Ims Work Instructions Closure Problem Management

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