Urgent Opening - Lead - IPTV

Ikya Human Capital Solutions Pvt Ltd
  • Mumbai
  • 15-30 lakh
  • 10-20 years
  • Views
  • 15 Sep 2016

  • IT/ Information Technology

  • IT/ Technology - Telecom Software
Job Description

Shalll be responsible for delivery of QoE and QoS from the IPTV based Media Services like Catch Up TV, Linear TV and Video on Demand. They will be technology experts in the domain of E2E Media rendered through LTE, FTTX and Wifi networks. They will operate with a customer and service centric mindset. The position will analyze the issues reported by surveillance teams and provide the analysis to the NOC, Media Platforms and Performance Optimization teams with a target to proactively resolve the problem before escalation. They will also be supporting Service Managers in interaction with Business and Network Planning & Engineering teams

" Lead Media Service related functions of SEC during a shift
Be responsible for the delivery of service quality and customer experience for the IPTV based Media Services through LTE, FTTX and Wifi Networks
Provide suggestions for corrective actions for any performance degradation in the Media Services
Analyse degradation in service parameters and generate work instructions to the respective teams in NOC, Media Platforms and Performance Optimization and lead to closure of the reported issues
Support Service Manager in operational readiness of the operations organization for the launch of new services
Support service manager in providing improvement recommendation on the service to NP&E & Product/Marketing teams
Support Service Desk in resolving any issue escalated by Customer Care team
Support NOC teams in Problem Management with respect to Media Services
Interact with Customer care for any notification to a group of customers related to Media Services through Service Desk"

Competencies/Skill sets for this job

Operations Support Customer Noc Service Desk Networks

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