Urgent Opening - Lead - RCS

Ikya Human Capital Solutions Pvt Ltd
  • Mumbai
  • 10-20 lakh
  • 10-20 years
  • Views
  • 15 Sep 2016

  • IT/ Information Technology

  • IT/ Technology - Telecom Software
Job Description

" Lead Rich Communications Service related functions of SEC during a shift
Be responsible for delivery of service quality and customer experience for the Rich Communications Services through LTE, FTTX and Wifi Networks
Provide suggestions for corrective actions for any performance deviations in the Rich Communications Services
Analyse deviations in service parameters and generate work instructions to the respective teams in NOC and P&O
Support Service Manager in operational readiness of the operations organization for the launch of new services
Support Service Manager in providing improvement recommendation on the service to NP&E & Product/Marketing teams
Support Service Desk in resolving any issue escalated by Customer Care team
Support NOC teams in Problem Management with respect to Rich Communications Services
Interact with Customer care for any notification to a group of customers related to Rich Communications Services through Service Desk"

Competencies/Skill sets for this job

Rcs Noc Service Desk Operations Recommendation

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