Operational responsibility will include grooming talent, managing large and growing teams, developing internal methodologies and continuously refining training.
Crisis management, client interaction
Ongoing process/ productivity improvement, ensuring high levels of customer delight.
Client and SLA Management. This role involves the responsibility of managing multiple clients across the globe.
Responsibility for 24x7 Operations Management identify bottlenecks in service delivery and propose effective solutions to eradicate the same.
To monitor performance of staff members according to the established benchmarks.
Responsible for people development including ongoing training, skill building and deployment.
Provide proactive inputs to trainer and the team for improvising their performance.
Ensure that the cost and revenue budget are effectively managed for all allocated projects