1) Exposure and hands on experience on Juniper Netscreen products
2) Good Exposure on CISCO ASA products
3) Exposure on Checkpoint products
4) Preferred additional exposure on Fortinet products.
5) Excellent exposure on Bluecoat Proxy, AV & Reporter.
6) Excellent exposure on VPNs technologies, site-to-site & remote access VPN
7) Exposure and excellent understanding on IPS/ IDS
8) Excellent understanding of routing protocols OSPF, BGP, etc.
Timely resolution of the incidents (TTs) as per the clients SLA.
Accurate and timely problem reporting diagnostics and trouble shooting by following SOPs and escalation procedures.
To handle level 3 tasks of Trouble Tickets and Type2/Tc change Requests of global clients.