Manager- IT Infrastructure & Service Management

2COMS Consulting Pvt. Ltd.
  • Pune
  • 10-17 lakh
  • 6-11 years
  • Views
  • 12 Oct 2016

  • Quality Control - Product/ Process

  • KPO/ Analytics
Job Description


Should have minimum 7 to 8 years of experience in IT infra and service management

2 to 3 years at the Manager/ Asst. Manager level

Must have handled audits in the areas of ISO 9K and 20K

Ability to handle leadership level queries and must have a good communication skills

Must be ITIL foundation certified and preferred certifications at six sigma, ITIL Intermediate, ISO9 K and 20K lead auditor are an added advantage

Must have handled a team

Responsibilities :

To govern the CIS and Tower specific governance meetings

Identify, track, Monitor and undertake improvement actions from the governance meeting and ensure closure

Strategize, Plan and oversee process Audits and coordinate

Identify NC and observations and OFIs and ensure closure

Identify key learnings and replicate the best practices and learnings across towers

Keep a track of key process improvement initiatives and ensure closure

Report to management on the areas of improvements and progress of various improvement initiatives and audit status

Job Posted By


About Organisation

2COMS Consulting Pvt. Ltd.