9.5 years+ exp.BPO/KPO/ITES
Must be a tenured Manager for last 2 years and in a client facing role
Strong C-SAT experience reqd.
Conduct office management tasks
? Ensure safety regulations are adhered to
? Implement measure to provide motivation for employees
? Oversee customer service departments and assess that they are meeting customer satisfaction goals
? Prepare, revise and submit reports, budgets and other documentation