- 4-5 years experience in Telecom industry,
Own the end-to-end service delivery processes for the respective regions.
Manage all operational activities defined by Business Owners
Ensure that Ordering Provisioning processes are completed in time for all customer requests and Order Management parameters defined by Clients are achieved and standard procedures adhered to.
Support Process Owners to identify roadblocks (commercial validation issues, technical & tool issues), implement improved procedures & contribute to achieve business objectives.
Conduct a weekly review of OM Process Adherence with Clients by extracting all the reports designed to measure OM performance parameters.