Manager - Operations (Voice Process)

2COMS Consulting Pvt. Ltd.
  • Mumbai, Navi Mumbai
  • 10-11 lakh
  • 7-12 years
  • Views
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Daily work allocation to team.
Proactively managing performance and enhancing performance of team based on SLAs.
Client interaction
Responsible for maintaining and achieving team SLA targets.
Facilitate and coordinate all team requirements.
Drive team processes, production requirements to meet/exceed customer requirements (SLAs).
Reporting Internal (production statistics).
Incentive / Performance Management monitoring.
Motivates and builds the skills of the team.
People Development.

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2COMS Consulting Pvt. Ltd.