Maintenance Engineer - Cisco UCCE

2COMS Consulting Pvt. Ltd.
  • Noida
  • Confidential
  • 5-10 years
  • Views
  • 12 Oct 2016

  • Project/ Program Management IT

  • IT/ Technology - Hardware & Networking, IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

5 + years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing

IP-IVR integration design or deployment

CVP or AVP application deployment experience

Experience with voice gateways or H.323, SIP or MGCP protocol experience

Cisco IP Dialer, Email Manager, and Unity experience is a plus

Multi-site configuration and hybrid of enterprise level IP and TDM environments is a plus

Strong client facing skills along with strong verbal and written communication skills.

Day to Day support of the CISCO UCCE Production Environment, Software and Hardware.

Monitor Incident ticket queue, assign appropriately and drive tickets to closure

Triaging and analyzing application, data and upstream/downstream integration issues

Drive issues to closure either thru code/data/process/config modification.

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2COMS Consulting Pvt. Ltd.