Manager - Network L3

Ikya Human Capital Solutions Pvt Ltd
  • Mumbai
  • 10-15 lakh
  • 8-13 years
  • Views
  • 15 Sep 2016

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

Desired Profile :

Relevant experience (8 to 14 yrs) in LAN/ WAN/ Routers/ Switches. Troubleshooting, implementation, configuration, escalation management, tickets handling, monitoring of Network products. And, it is Rotational Shift Job (24 by 5) assignment. CCIE Certification is an added advantage.
- To handle level 3 tasks of Trouble Tickets and Type2 /Tc change Requests of global clients.
- Timely resolution of the incidents (TTs) as per the clients SLA.
- Accurate and timely problem reporting diagnostics and trouble shooting by following SOPs and escalation procedures.

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