Roles and Requirements :
The Business Partner Solutions team in Bangalore is responsible for providing operational support to global Business Partner teams across the talent cycle. They are also responsible for data/system maintenance and reporting/analytics support.
Role Overview & Responsibility :
- Manage the day-to-day operations of the team, handle escalations and partner with functional teams cross-divisionally
- Ensure seamless service delivery through advance planning, work allocation and resource deployment; Liaise with the global BPS team to expedite problem resolution for more complex issues
- To build capability/capacity through cross training and upskilling to deliver performance of the team
- Focus on managing relationships of clients across multiple regions
- Create/strengthen constructive relationships with key divisional and process stakeholders through engagement, execution, process improvement or new service offerings
- Provide standard and ad hoc productivity metrics to divisional and regional management
- Have a deep understanding of the global team's core responsibilities as well as the local team's core areas of focus
- Proactively identify ways to improve processes through project management to achieve overall efficiency and effectiveness .