HP SM Consultant

Ikya Human Capital Solutions Pvt Ltd
  • Dubai
  • Confidential
  • 4-9 years
  • Views
  • 02 Feb 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Perform workshops with customer to gather requirements
Prepare design documentation
Install HP SM
Application Server
HP SM Web Tier
Web Application
Mobility Application
new SRC Module
Configure, customize and tailor HP SM Modules:
Configuration Management Module
Service Desk Module
Incident Management Module
Change Management Module
Problem Management Module
Service Request Module
Service Request Catalogue
Customize HP SM files and forms
Create FC validations and automations
Write JavaScript code to automate processes
Configure Notifications
Install, configure and customize HP SM integration with other modules
Communicate with client during implementation

 

Knowledge of:

Good written communication skills
HP SM Installation, Configuration and Tailoring
Good knowledge of ITIL Processes
JavaScript coding
SOAP Web services
Basic Oracle DB Administration a plus
Knowledge of other HP applications a plus
HP OM(U/L/W)
HP BSM (OMi/BPM/RUM)
HP uCMDB & Discovery
Knowledge of basic OS administration a plus
HP Windows Server
Linux


Competencies/Skill sets for this job

HP SM Service Desk JavaScript SOAP

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