Mobilization Manager - Level D

2COMS Consulting Pvt. Ltd.
  • Mumbai
  • 10-15 lakh
  • 5-10 years
  • Views
  • 12 Oct 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

The Client Services Team supports the onshore deal teams in:

Responding to proposal requests and winning new deals

Transitioning new deals into the BPO centre

Managing client facing activities, primarily during client visits to the BPO centre

The Client Services Team is also responsible for the design, implementation and ongoing updation of processes relating to Pre-Sales, Visits and Transition activities.

The Client Services Team is also involved in Centre wide initiatives, as required. Key Skills:Define and create common processes and procedures for Client Services processes relating to Sales, visits, costing and transition

Work with other functions in order to improve functioning of the AFS organisation, such as operational excellence initiatives, cost reduction etc

Lead centre-wide initiatives in identified areas

Competencies/Skill sets for this job

ITES BPO KPO LPO Customer Service Operations

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About Organisation

2COMS Consulting Pvt. Ltd.