The Client Services Team supports the onshore deal teams in:
Responding to proposal requests and winning new deals
Transitioning new deals into the BPO centre
Managing client facing activities, primarily during client visits to the BPO centre
The Client Services Team is also responsible for the design, implementation and ongoing updation of processes relating to Pre-Sales, Visits and Transition activities.
The Client Services Team is also involved in Centre wide initiatives, as required. Key Skills:Define and create common processes and procedures for Client Services processes relating to Sales, visits, costing and transition
Work with other functions in order to improve functioning of the AFS organisation, such as operational excellence initiatives, cost reduction etc
Lead centre-wide initiatives in identified areas