General Manager - OPEX Quality

2COMS Consulting Pvt. Ltd.
  • Mumbai
  • 15-20 lakh
  • 10-16 years
  • Views
  • 06 Oct 2016

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

6 to 9 years of relevant experience10+ yrs of minimum overall experience Black Belt with good knowledge of Lean practices

Strong Knowledge of Quality Principles and Techniques essential Needs to have worked in a BPO Operational Excellence (or similar) function /operations Certification in Lean and other quality practices added advantage

Strong ability to influence

1. Drive Improvement projects on processes to improvea. Productivityb. Improve SLA performance

2. Be responsible for the Operatioinal excellence Framework for one/multiple deals or a towers/Site

3. Interact with client/ internal stakeholders to drive and influence improvement objectives

4. lead global projects in OE

5. People manager for a team

6. Acts as a mentor to Six Sigma and Lean projects for his influence.

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2COMS Consulting Pvt. Ltd.