General Manager (Quality - F&A/ Banking Finance)

2COMS Consulting Pvt. Ltd.
  • Chennai
  • 15-25 lakh
  • 10-18 years
  • Views
  • 06 Oct 2016

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

6-9 years of relevant experience
10+ yrs of minimum overall experience
F&A domain, OR Banking/Finance domain/ OR P2P/R2R/O2C
Six Sigma Master Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function /operations
Certification in Lean and other quality practices added advantage
Strong ability to influence

1. Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance
2. Be responsible for the Operational excellence Framework for one/multiple deals or a towers/Site
3. Interact with client/ internal stakeholders to drive and influence improvement objectives
4. lead global projects in OE
5. People manager for a team
6. Acts as a mentor to Six Sigma and Lean projects for his influence

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2COMS Consulting Pvt. Ltd.