General Manager - OPEX (BFSI/ Mortgage) with India's Leading ITES MNC

2COMS Consulting Pvt. Ltd.
  • Chennai
  • 13-23 lakh
  • 10-19 years
  • Views
  • 06 Oct 2016

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Mandatory: OPEX ( Operational Excellence) F &A domain/ Mortgage/ BFSI

Black Belt / Master Black Belt certified Must

Around 10+ yrs of minimum overall experience

Black Belt certified or MBB certified with good knowledge of Lean practices

Must have directly led at least 5 BB projects. Exposure to BFSI/ Mortgage must

Strong Knowledge of Quality Principles and Techniques essential

Needs to have worked in a BPO Operational Excellence (or similar) function /operations

Certification in Lean and other quality practices added advantage

Strong ability to influence 1. Drive Improvement projects on processes to improve

a. Productivity

b. Improve SLA performance

2. Be responsible for the Operatioinal excellence Framework for one/multiple deals or a towers/Site

3. Interact with client/ internal stakeholders to drive and influence improvement objectives

4. lead global projects in OE

5. People manager for a team

6. Acts as a mentor to Six Sigma and Lean projects for his influence


Competencies/Skill sets for this job

Quality OPEX Mortgage BFSI Banking Finance Black Belt MBB

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About Organisation

2COMS Consulting Pvt. Ltd.