Accountable for performance, consistency, and quality of the deliverables.
Ensure team members are trained and mentored appropriately.
Ensure the completeness and validity of cases submitted to the client.
Ensure product delivery to client timeline and quality expectations.
Resolve data issues with the Clients.
Balance workload within a team of DSU, CP & MR programmers and ensure timelines are met.
Implement measures to ensure corrective actions are taken.
Resolve any issues identified by the team.
Accountable for providing updates to the team any changes in the way in which work is performed. Ensure efficiency of operations.
Update the employee ware house hosting the individual productivity and employee leave details within the defined time frames.
Provide feedback to QC roles for quality and efficiency improvement and ensure necessary corrective measures are taken.
Production ready assessment support new employees in their Production work.
Organize mentoring for new employees as and when required.
Recruit and hire the right skills
Identify opportunities for continual improvement.
Implement best practices for quality deliverable to client.
People management and mentoring team members to ramp up and deliver as per client requirements.
Ensuring customer satisfaction on project deliverables.
Ability to manage a team size of over 80
Will oversee PV operations for all cases and manage a group of all DSU, CP & MR.
Track and publish projects and metrics
Conduct performance review / assessments of DSU, CP & MR.
Engage in frequent communication with on-shore and off-shore Client Team regarding requirements and issues associated with the studies they manage
Put their leadership skills in achieving the goals of the organization by motivating and encouraging groups of people.
Provide input to DSU, CP and Medical Reviewers to understand and perform the process of PV with the client requirements.
Involve in team building activities so as to motivate the team.
Initiate and implementation of Process Improvement
Excellent technical knowledge of PV domain knowledge
Good verbal and written communication skills.
Strong interpersonal skills within the team, across the company and with client personnel and vendors.
Self motivated and works with minimal supervision.
Good DB, Excel, Word and Access skills.
Enthusiastic and innovative.
Effective approach towards mentoring.
Any clinical or Pharma or healthcare operations will do, however strong knowledge / exposure in Pharmacovigilance mandatory