GM IT Infrastructure Management

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 23-30 lakh
  • 10-20 years
  • Views
  • 17 Nov 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

YEARS OF EXPERIENCE : 10+ years experience in Infrastructure Management or IT managed services
QUALIFICATIONS: Graduate in Engineering or similar
Management of all staff deployed from company
Communicate with the Project Manager
Address all issues highlighted on a day to day basis
Attendance - weekly, daily and monthly
Monitor weekly Early Warning Signals on Attrition
Compliance management
Communication to all stakeholders
Compliance management of the SOW and tie to the KPI of the engineers
Shift roster adherence for the shift(s) for the domains that the supplier is servicing
Manage personnel leave plans and provide backup resources to ensure adequate functional domain ( UNIX, Windows, Data Protection, Database Administration, Storage, Patrol) coverage per the SLA
Resource & Transition Management, proactively communicate on resource changes to the team
Ability to Conduct Training Plans
Advanced knowledge on MS Office and analytical tools
Conduct Monthly TI Management Program Reviews (Review of Ticket Statistics and Recommend Continuous Improvement / Corrective Action tasks)
Adhere to TI Standards, Processes, and Practices
Create, and maintain, Business Process & Procedural Documentation for all activities managed by the IT Support Services Team, per TI Specifications.
Suggest continuous improvement changes to existing Business Process / Procedure & Checklists
Conduct bi-annual process audits and reviews of each Business Process / Procedure & Checklists

Good working knowledge of working in a IT Managed Services Environment
Predominantly exposure to UNIX preferred
Should be able to change strategy in conjunction with Project Manager
Delays on crucial issues CMARs, Server builds, customer end pending issues a) Errors high impact errors as well as low tech errors b) Posturing any issues that need intervention from stake holders
Be present on weekly reviews to articulate and mirror apprehensions raised by TI internal stakeholders
Help relay a recovery plan or articulate standpoint on all delivery points

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2COMS Consulting Pvt. Ltd.