Good analytical and problem-solving skills.
Knowledge of DFMEA/PFMEA/Control plan/7QC tools.
Proficient computer skills in Excel and Word.
4D problem solving methodology.
Experience is 7 QC tools - Fish Bone Diagram, Pareto Charts, and Root Cause Analysis.
Good understanding of database management of complaint records.
Prior experience using complaints processing software
Excellent documentation and communication skills.