DGM - Health Care (Leading ITES BPO)

2COMS Consulting Pvt. Ltd.
  • Pune
  • Confidential
  • 10-20 years
  • Views
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description


The resource should have Operational Excellence to build and manage large process (900 + resources).
The person should have the ability to work in a high growth environment.
The resource should have in depth knowledge of managing operations metrics - depth and width
The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs/ budgeting/ quality and process efficiencies/ work force management and other support functions to operations.
The resource would be responsible for maintaining a strong customer relationship
The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership
Should have handled large teams in HC process with in depth HC knowledge of payer and provider business
Should be able to scale up and provide leadership to teams as the centre grows
HC to non HC business


Should have handled P n L responsibility
Relevant exposure and depth in Healthcare Operations/ quality / transition etc.( depth of process know how)
Should have eye for detail
Should be mature and be able to lead high-end first line
Stability - should not have changed jobs frequently
Ability to think out of the box - strategic thinking - (Larger picture)
Very high focus on implementation - essential for process delivery as per SLAs/ SOWs
Ability to interact and manage multiple customers
Should have good interpersonal skills
Should be Analytical
Preferred from 3rd party BPO
Should be resilient ability to bounce back
Ability and proven track record to manage large teams effectively - approx 400 + people
Good project management skills
Effective communication skills
Good educational pedigree

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About Organisation

2COMS Consulting Pvt. Ltd.