DGM - Business Process Management

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 25-30 lakh
  • 10-20 years
  • Views
  • 06 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Actively work in conceptualizing BPM prototypes

Contribute in developing go to market strategy for BPM offering

Build Tech-enabled BPO business

Transform delivery via the enablement of BPM technology & assets that maximize reuse of IT configurations to shorten our transition lead time & reduce operational cost

Manage client engagements / contracts - Operations support for establishing BPM solution to optimize & transform

Manage relationships with customers at the senior management level and ensure customer satisfaction

Take initiative in finalizing the process changes with the client wherever BPM platform is being implemented

Skills Required:

Should have in-depth knowledge in finance domain

Previous experience working on transformation project which involved deployment of innovative tools & technology to drive business process automation

Ability and proven track record to independently manage small / medium scale transformational projects

Ability to think through radically and arrive at an innovative solution in ambiguous situation

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2COMS Consulting Pvt. Ltd.