The Delivery Excellence Manager role would be of an Internal
Consultant to the organization.
Study & Identify areas of process improvement. iImprovement of projects. Manage & Improve client SLAs.
Engage in developing and planning of new projects
Effective written & spoken english communication skills
Ability to manage projects
Overall 7+ years of experience
Experience in Call Center a must
Proficiency in Excel
Currently Manager on Papers
Experience in quality