Writing and editing interface and procedural documentation including user guides, installation guides, quick reference guides, release notes, system configuration guides, help files, API guides, technical manuals, installation manuals, operation and maintenance manuals, online help, brochures, process instruction manuals, marketing material, product spec sheets, fyers and other sales material
Single-sourcing and structured authoring including DITA structuring and database publishing
Graphic, illustration, print-page and web design skills
Conceptualize, research, design, develop material for new products
Leading projects as lead-writer and supervising one or more junior and senior writers
Advanced print and online documentation project localization skills
Create and maintain project plans and status reports for management and cross functional team reporting purposes
Ability to comprehend engineering or technical terminology and translate that into simple, clear and concise content with correct English & Grammar
Collaborates with subject matter experts to determine necessary content updates.
Obtains collaborative approval of all new or revised content by subject matter experts , key contributors to cross-functional teams and client.
Provides expertise to cross-functional team members and subject matter experts, and for design and delivery strategies of product documentation.
Collaborates with other technical writers in peer and copy editing to ensure quality
Provides expertise for documentation or content projects and assists in documentation design and delivery strategies for new processes, product or services offerings
Researching and verifying information on the content
Gathers requirements from customer representatives and delivers documentation that meets defined requirements and warrants product functionality
Maintains an open line of communication with customer representatives and adapts content to best meet customer needs
Determines documentation enhancements that will assist customers and reduce support calls
Completes assigned work within allotted time
Defines and implements training plans for team members to continuously grow their skill set
Coaches and mentors team members to ensure their highest levels of achievement
Actively contributes towards improvement of processes and procedures, and any research of products and processes required to increase the department skill set
Should be flexible to work based on client working hours
Experience and skills
6-8 years of experience in technical/ content writing role with a variety of writing styles: technical, creative, marketing, etc.
Prior experience in managing teams of technical writers and content writers
Prior experience in managing technical writers and projects
Must possess excellent writing and project management skills
Must be comfortable working both independently and collaboratively
Must have independently executed and managed the projects
Microsoft Office Suite
FrameMaker (Unstructured and Structured)
Help file editor (RoboHelp, Flare, Quadralay, DoctoHelp, etc.)
Version control software (MS Source Safe, etc.)
Optional: Advanced version and content management software (Agile, etc.)
Optional: Dreamweaver and/or HTML coding
Optional: XML Editor (FrameMaker, Arbortext, Oxygen, etc.)
Optional: Database publishing editor (TEX, PatternStream, etc.)
Graduate . MBA or Masters preferred.
Excellent oral and written communication skills