Business Process Analyst - F & A Shared Services

Corporate Access
  • Bangalore
  • Confidential
  • 4-6 years
  • Views
  • 26 Apr 2017

  • Operations

  • Financial Services/ Capital Markets
Job Description

Essential Functions of the Job:
Support F&A leadership ensuring there is consistency in documented work instructions, training materials and practices within the Service Line; coordinate updates as necessary.
Understand and support the GSS quality and metrics strategy, including the ability to do effective process analysis, review quality results, customer reported issues, customer satisfaction results, perform root cause analysis, and identify opportunities for improvement.
Analyze F&A operations and processes and identify opportunities for improvements.
Participate in the implementation of process improvement initiatives; provide project management support on less complex projects and effectively collaborate with the GSS Performance Excellence team/others on larger, more complex projects.
Provide support for changes in F&A related technologies, including interacting with, Business Analysts, Global Process Owners, Configuration teams, IT Services groups to provide requirements, test, train and lead user deployment activities. In the medium term this may be significant as the firm changes it's core accounting system
Handle special requests on ad hoc basis.
Participate in deployment projects as the process SME including engaging with country personnel on the collection and review of data using standard deployment templates, participating in deployment workshops, updating F&A procedures and training materials to reflect country exceptions and/or country specific processes, preparing initial staffing estimates using manpower templates, and coordinating deployment cutover plans with local and global F&A Leadership.

Analytical/Decision Making Responsibilities:
Understand and support the GSS quality and metrics strategy, including the ability to do effective process analysis, review quality results, customer reported issues, customer satisfaction results, perform root cause analysis, and identify opportunities for improvement.
Analyze F&A operations and processes and identify opportunities for improvements.
 

Knowledge and Skills Requirements:
The role holder should posses (or needs to acquire) a strong understanding of EY, F&A organization and GSS including F&A processes (preferably more than one), tools and its service delivery approach.
Strong process, technology enablement knowledge, problem solving and analytical skills.
Ability to influence colleagues, customers, management and team regarding processes, tools, and recommendations for improvement.
Working knowledge of project management practices and tools and change management principles.
Proficiency with F&A specific technology
Proficiency with EY standard loadset including Microsoft Office suite (Lotus Notes, Windows, Word, Excel, PowerPoint, Visio, MS Project).


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Corporate Access